Refunds

Last updated 29 September 2026

Short version: you get your money back for any letter that has not shipped. No questions.

Before the first letter ships

Cancel any time before your first letter mails and we refund the full amount you paid.

If we do not go ahead

We book production only if enough people pre-order. If we decide not to go ahead, we refund every pre-order in full and tell you by email. We make that decision on 1 December 2026, before any gift cards are mailed.

After letters start arriving

Cancel at any point and we refund the letters that have not yet shipped. Letters already mailed are theirs to keep.

Damaged or lost letters

If a letter arrives damaged or does not arrive, write to us and we will send it again.

How to ask

Write to hello@yesterdaypost.ca with the email address you ordered with. Refunds go back to the original payment method, usually within 10 business days.